Moonshot Series Privacy Notice

 

Your privacy is important to us.

 

This notice explains what information we collect, why we collect it and what we do with it. We are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act 2018.

 

This statement applies to all Moonshot Series courses and events. We only collect information from you with your permission, and in accordance with this policy.

 

The purpose of this statement is to explain what personal data we collect from you, how we may use this data and how we protect it.

 

We encourage you to read this policy.

 

Who are we?

Moonshot Series is an educational initiative instigated as a partnership by K Warriner LTD (registered company number 07691768, with registered offices at 2 Adelaide Road, Leamington Spa, CV31 3PW), and Jenna Woolven (Mind Matters Sport Psychology Ltd, registered company number 12810848 with registered offices at 45 Kensal Green Drive, Maidenhead, SL6RA). For more information about Moonshot Series please visit www.moonshotseries.co.uk For more information about K Warriner LTD please visit www.theprimeclinic.co.uk and for more information about Jenna Woolven please visit www.thesportypsych.co.uk

 

Your privacy and data protection

Moonshot Series is committed to protecting and respecting your privacy, and to acting in compliance with the General Data Protection Regulation. 

 

This statement relates to our use of any personal information we collect from you via the following channels:

 

 

The type of data we collect and use

We collect data in various ways for several different reasons. Personal data will include:

  • Personal contact details that allow us to contact you directly such as name, title, email address, and telephone numbers;

  • Personal information which enables us to process your enrolment onto one of our courses or to attend one of our training events;

  • Records of your interactions with us such as emails and other correspondence, and your instructions to us;

  • Financial transactions;

  • Records of attendance at Moonshot Series events;

  • Your marketing preferences, so that we know how we should contact you.

 

Please note that if you choose, for any reason, not to allow us to use your personal data (as is your right) it may result in a less efficient or accurate service to you.

 

Data retention

Your personal information will be retained by Moonshot Series and its service providers in a secure environment, will be kept confidential, and will only be used in connection with the purposes for which it is submitted, or as necessary for us to comply with our legal obligations.

 

The period for which we hold your data will differ depending on the type of information and the reason why we collected it.  For example, course application forms will usually only be kept for a period of twelve months post course, whereas data relating to a financial transaction will be retained for a period of seven years in line with HMRC requirements.

 

Marketing

We like to update you about the services we offer. When you enrol on one of our courses, we believe that legitimate interest is the lawful basis for contacting you about these services as part of benefitting fully from the course and our mentoring. For those not enrolled on a course, we believe that we have a legitimate interest in contacting you about future events that are related to those you have attended in the past.

 

You can unsubscribe to general mailings at any time of the day or night by emailing us at hello@moonshotseries.co.uk.

 

We do not and never will rent or trade email lists with any other organisations or businesses.

 

Website cookies

Cookies are simple text files that typically contain two pieces of information: a site name and unique user ID. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that site, your computer checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information back to the site. The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymous and we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Payment 

We use direct invoicing and PayPal via our website to take payments for our courses and events. Via these two channels, we collect and store data that can include your name and contact details depending on the sort of event you are booking. Please be assured that we do not share your personal details with any other company.

 

Social media

We use a variety of online engagement tools and social media platforms to communicate and interact with customers and potential customers.  We use third-party platforms including, but not limited to, Facebook, Twitter and LinkedIn.  When interacting with Moonshot Serie’s presence on those sites you may reveal certain personal information. Apart from using your information to respond to a specific message or request, we will not use, share or retain any personal information given on these channels. The relevant privacy policies of these sites are available t Facebook, Twitter and LinkedIn.

 

Use of Moonshot Series by Minors 

You must be 18 years of age to enrol on one of our courses. Individuals under the age of 18 may complete our courses only with the involvement of a parent or legal guardian under such person's account.

Security

Moonshot Series takes appropriate security measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it for as long as is reasonable and necessary. We follow generally-accepted best practice industry standards to protect the personal information submitted to us during transmission and once we receive it.  However, the transmission of information over the internet is never completely secure, so while we do our best to protect personal information, we cannot guarantee the security of information transmitted to Moonshot Series’ websites.

 

Access to your information

You are entitled to view, amend, or delete the personal information that we hold. Moonshot Series tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:

  • give you a description of what information we hold;

  • tell you why we are holding it;

  • tell you who it could be disclosed to;

  • let you have a copy of the information in an intelligible form.

 

To make a request to Moonshot Series for any personal information we may hold please e-mail hello@moonshotseries.co.uk.We are required under the GDPR regulations to respond to subject access requests within one month. 

 

Your rights

Under data protection law, you have certain rights when it comes to how your personal data is handled:

  • The right to make a ‘subject access request’. You are entitled to receive a copy of the personal data we hold about you, together with information about how and why we process it;

  • The right to request that we correct incomplete or inaccurate personal data that we hold about you;

  • The right to withdraw any consent which you have given;

  • The right to request that we delete or remove personal data that we hold about you where there is no good reason for us continuing to process it;

  • The right to object to our processing of your personal data for direct marketing purposes, or where we are relying on our legitimate interest (or those of a third party), where we cannot show a compelling reason to continue the processing;

  • The right to request that we restrict our processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if they want us to establish its accuracy or the reason for processing it;

  • The right to request that we transfer to you or another party, in a structured format, your personal data which you have provided to us (also known as the right to ‘data portability’). The applicability of this right depends on the legal grounds on which we process it;

  • The right to challenge a decision based solely on profiling/automated processing, to obtain human intervention, and to express your point of view.

 

We are required to comply with these rights without undue delay and, in respect of certain rights, within a one-month timeframe.

 

Complaints

If you wish to lodge a complaint about Moonshot Series’ use of your data you can contact us at: hello@moonshotseries.co.uk   

 

You have a right as an individual to refer your complaint to the ICO if you think that there is a problem with the way Moonshot Series is handling your data.

 

Changes to this Privacy Notice

We review this policy on a regular basis. This Privacy Notice was last reviewed on 12 December 2020.

©2020 by Moonshot Series